14101 West Hwy 290 Suite 300 Austin, TX 78737 | 512-829-4212

Frequently Asked Questions

This is where you will find most answers. If there should still be any questions left, don’t hesitate to contact us.


What is your cancellation policy?

If you no show or cancel less than 24 hours of your scheduled appointment we will charged one third of the full price of your service. We are an appointment only based business and hope you value our stylist time and craft. If you have to repeatedly reschedule and it is affecting your stylist books our system will now track your reliability and you may be asked to pay for your upcoming appointment in advance. We appreciate your understanding and continued loyalty.

Lash Extensions

How often do I need to come in for a lash refill?
2-3 1/2 weeks depending on your lash growth and desired look.
If I miss my refill appointment how long before I am required to get a new full set?
We require a full set after it has been five weeks from your last refill.
Can I wear mascara?
We advise you not to. If you have regular refills you will not need to. If you use a mascara it can loosen the bond of your lash extensions. If you must please apply only on the tips.
How do I care for my lash extensions?
Clean with an oil free cleanser such as baby shampoo and water between your fingertips and a clean mascara wand that we provide for you.
Can I change the “look” of my lash extension style at any time?
Yes, before each appointment you will have a chance to communicate what you would like to change or emphasis according to what is best and appropriate for your natural lashes. You may want them fuller, longer, more natural or more dramatic.
What is the difference between classic lashes and volume lashes?
Classic lashes are one faux mink synthetic lash attached to one natural eyelash. Volume lashes are an ultra lightweight faux mink in a fan of 2,3,4 or 5 attached to one natural eyelash.
Do allergies affect my lash extensions?
If you rub your eyes extensively you will loose more lashes than you would like to. However if you treat them gently you will not see a significant loss of lashes.

Contact us

  • Address
    123 Main Street
    Anytown 12345
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